Cassie W. Fraley
Office Manager
Cassie Fraley is a dynamic and highly organized Office Manager at The Stevens Law Group, LLC. With a proven track record of success and a passion for operational excellence, Cassie now oversees the day-to-day management of the firm's legal support staff, ensuring seamless operations and exceptional client service. She is dedicated to developing systems and workflows that enhance efficiency and keep cases moving smoothly through the firm.
In her new role as Office Manager, Cassie brings her proactive approach and strong leadership skills to the forefront working along side our Managing Partner to ensure our attorneys have the resources they need to meet our clients' needs and expectations. She is responsible for training and onboarding new team members, fostering a supportive and collaborative environment, and maintaining high standards of organization and productivity. Her ability to anticipate needs, solve problems, and stay ahead of deadlines makes her an indispensable part of the team.
Key Responsibilities:
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Oversees the day-to-day management of staff, including training, onboarding, and ongoing support to ensure team success.
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Develops and implements systems and workflows to streamline case management and improve operational efficiency.
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Monitors case progress, tracks deadlines, and ensures attorneys are fully prepared for hearings, trials, and other key events.
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Oversees the client intake process, assists with client communication, when needed, and acts as a liaison to keep clients informed and engaged with their legal team.
- Assists the Managing Partner to anticipate staffing needs, and develops training programs and performance reviews to ensure each team member reaches their professional goals within the firm.
Professional Background and Experience:
Cassie joined Ben Stevens at his prior firm as a temporary team member in late 2022. Her exceptional work ethic and adaptability quickly earned her a full-time role as a receptionist. Within eight months, she was promoted to Legal Assistant, where she honed her skills in case management, research, and client support. Her consistent dedication, never-ending love of learning new things, and her ability to exceed expectations made her recent promotion to Office Manager one of the easiest hiring decisions the Partners of SLG have ever made.
Education and Certifications:
Cassie earned her bachelor's degree in Exercise Science from the University of Tennessee at Chattanooga. She also has a Personal Training Certification with a focus in senior-aged individuals.
Personal and Professional Interests:
Outside of work, Cassie enjoys staying active and volunteering at a local retirement home, where she spends quality time with residents. She is an avid reader and an enthusiastic member of a weekly book club. Cassie's passion for learning, her love of connecting with others, and her innate ability to help others grasp new skills, extends to both her personal and professional life, making her a truly valued member of The Stevens Law Group team.
Contact Information:
Email: [email protected]
Phone: (864) 598-9172
Fax: (864) 598-9264